We'll send you email updates at just about every step of your order's journey.
- Order placed
- Order processed
- Shipped
- Received
What are your payment options?
You may place an online order with one of the following methods of payment: VISA, VISA Checkout, MasterCard, American Express, Paypal, Apple Pay, Afterpay* or other Buy Now, Pay Later (BNPL) providers*. At this time, we are not accepting Gift Cards.
- Please check that your Afterpay or other BNPL return meets our Return Policy here.
How do I use my Promotional code?
Promo codes can be applied at checkout. Simply click on Promo Code box situated to the left of the total breakdown and enter your code. Be sure to add the dashes when entering your code. Promo codes are for one time use only and cannot be combined with any other codes / promotions.
Can I place an international order?
Unfortunately, we only ship within Canada.
The item I want is out of stock, when will it be available again?
We are constantly receiving new items and we sometimes re-stock, so make sure to check back soon. Can't wait? Shop similar styles in the meantime!
How will I know if my order has been placed successfully?
You will also receive an email confirmation including your order number shortly after you complete checkout. Be sure to scan your junk mail folder just in case it didn't make it into your inbox. If you haven't received your order confirmation email after 24 hours, please chat us and we'll be happy to sort this out.
Can I add items to an existing order?
Unfortunately, once your order is placed you can no longer add items to your order.
I accidentally placed my order with incorrect shipping address. What should I do?
Unfortunately, once an order is placed we are unable to modify an address.
I accidentally placed my order with standard shipping but I need to receive my order sooner. What should I do?
Unfortunately, once an order is placed we are unable to modify an address.
Why does my bank statement show two transactions for the same order?
When placing an order, you will receive a pre-authorisation on your bank statement. Not to worry, your account will be charged when your order ships. It may take up to 48 hours for your financial institution to reverse the pre-authorisation after your order has shipped.
How can I cancel an order?
Once your order has been placed, it cannot be modified or cancelled. If you wish to purchase additional items, you must do so as part of a new transaction or if you are not satisfied with your order, not to worry, we have a very easy return policy. Visit our Return Policy for additional details. Visit our Return Policy for additional details.
What is your price adjustment policy?
Price adjustments for purchases may be applied on regular-priced items within 7 days of the original online purchase. All price adjustments for in-store purchases should be processed in-stores.
Not valid on first-time customer offers, targeted offers, Black Friday offers, Cyber Monday offers and other holiday season promotions. Cannot be combined with any other offers. Not applicable on Afterpay purchases.
