For your convenience, we've extended our return period to August 1st, 2020 for all purchases made between February 1st, 2020 and June 1st, 2020. Plus, returns are always free!

Due to increased volume and additional health & safety protocols, you may experience delays in returns processing.

Return Policy

We guarantee to refund unworn or unwashed items when you return it in sellable condition, with the original receipt and packaging, within 60 days of your purchase. ALDO reserves the right to refuse any return sent or communicated after the 60-day period or the return of any item which is not in the same condition as when received.

A few exceptions...

  • In the interest of hygiene, earrings, jewelry, sunglasses, hair accessories, insoles, cosmetics and underwear may not be refunded or exchanged at any time.
  • In stores no items may be returned or exchanged between Black Friday and Cyber Monday or on December 26 and 27. Items can only be returned or exchanged in the country in which they were originally purchased.

Items purchased from other retailers, including department stores, should be returned to the store from which it was originally purchased and should be subject to the return policy of the originating retailer.